Postelzhuk Olena

Virtual Reference Services as a Tool to Satisfy the Information Needs of Users

Abstract: In the article experience of creation and feature of functioning of bibliographic reference services on the web sites of regional universal scientific libraries of Ukraine as a tool to meet the information needs of users by information analytical activity are analysed. Research is executed by the analysis of the content of web sites of libraries for the purpose implementation Reference Services users by means of virtual reference services. Problem areas in satisfaction of information needs of users by means of «virtual reference service» are described. Illegality of limitations in relation to the reception of queries of users, which touch scientific and educational activity, is determined. The value of archive of the made reference on the initial stage of information retrieval is found out. The list of information, which a reader must give at registration of query, is offered. Experience of the «Corporate virtual certificate» and some libraries, that can instance high-quality organization of virtual certificate service, is reflected.

Keywords: virtual reference, virtual reference service, web site, information-analitycal activity of libraries, regional universal scientific library.

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• Postelzhuk Olena (Open International University of Human Development «Ukraine»)

Cite:
Postelzhuk Olena (2015). Virtual Reference Services as a Tool to Satisfy the Information Needs of Users. Academic Papers of The Vernadsky National Library of Ukraine, (41) 455-466. (In Ukrainan). - http://np.nbuv.gov.ua/doc/npnbuimviv_2015_41_35

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